FAQ's
1. How long does delivery take?
Estimated delivery is 8–10 working days from dispatch, via tracked shipping, to the United Kingdom, United States, and Canada. This is an estimate, not a guaranteed date.
2. Do you charge for shipping?
Shipping charges are calculated and displayed at checkout, along with any duties or import charges included under our Delivered Duty Paid (DDP) service.
3. What delivery options do you offer?
We use tracked shipping through our international fulfilment network. We don't currently offer expedited/same-day options.
4. My parcel hasn't arrived, what should I do?
Contact our Customer Care Team within 7 working days of the end of your estimated delivery window, and we'll investigate promptly.
5. Can I return my order if I change my mind?
Yes. If you're a UK consumer, you have a statutory right to cancel within 14 calendar days of delivery under the Consumer Contracts Regulations 2013. We also offer a voluntary extended return window of up to 30 calendar days from delivery. You're generally responsible for return postage either way, and the product should be returned unused and in its original packaging where possible.
6. Do you refund my original delivery charge?
If you cancel within the UK's 14-day statutory cancellation period, yes — we refund your standard delivery charge (not any premium or expedited upgrade you chose). If you return an item in our voluntary 30-day window, outside that statutory period, the original delivery charge isn't refunded, only the product price. Faulty, damaged, incorrect, or undelivered items are refunded in full, including delivery charges where applicable, in line with your consumer rights.
7. What if my item arrives faulty, damaged, or incorrect?
Contact us as soon as possible and we'll put it right — typically a replacement or a full refund including applicable delivery charges — in line with your applicable consumer rights. Photos or videos of the issue are required to process your claim. If you're a UK consumer, your 30-day short-term right to reject faulty goods under the Consumer Rights Act 2015 isn't limited by how quickly you contact us; if you're in the US or Canada, equivalent protections may apply under your own state or provincial law.
8. How long is my Zonvo warranty?
It depends on the product: 6 months for the 2-in-1 Garment Steamer & Iron and for Drinkware & Tumblers; 3 months for the Oversized Fleece Blanket Hoodie and for Accessories & Replacement Parts. See our Warranty page for full details.
9. How do I return an item?
Contact support with your order number and reason for return, include a note with your details inside the parcel, and send it back using a tracked postal service.
10. When will I receive my refund?
Once we receive and inspect your returned item (or a returnless refund is approved), refunds are processed within 5 working days to your original payment method.
11. Is Zonvo drinkware safe for food and drink?
Yes — our drinkware and tumblers are made from food-grade 304 stainless steel and are BPA-free, in line with applicable UK food contact material regulations.
12. What is "The Zonvo Promise"?
Our commitment to peace of mind: if your order is faulty, damaged, or doesn't arrive, we'll put it right with a refund or replacement, in addition to your statutory rights. Photos or videos of the issue are required to process a claim.