FAQ's
1. When will my order be dispatched?
Orders placed before 4:00 PM (Monday–Friday) are usually dispatched the same day via Royal Mail. Orders placed after 4:00 PM, or on weekends and bank holidays, are dispatched on the next working day.
2. Do you offer free shipping?
Yes, shipping is free on all UK orders of £20 or more. Orders under £20 are charged a standard delivery fee, calculated at checkout.
3. What delivery options do you offer?
Royal Mail Tracked 48 (2–3 working days, free) as standard, or Royal Mail Tracked 24 (1–2 working days) as a paid upgrade at checkout.
4. My parcel hasn't arrived, what should I do?
Contact our Customer Care Team within 7 working days of the expected delivery date, and we'll investigate promptly.
5. Can I return my order if I change my mind?
Yes. Under the Consumer Contracts Regulations 2013, you can cancel within 14 calendar days of receiving it for a full refund, including your standard delivery cost. The product must be unused, unopened, and in its original packaging, and you'll cover return postage (unless the item is faulty).
6. What if my item arrives faulty, damaged, or incorrect?
Contact us as soon as possible and we'll provide a free return label and offer a replacement or full refund. Photos or videos of the issue are required to process your claim. Your statutory rights, including a 30-day right to reject faulty goods, and further protection after that, are not limited by how quickly you contact us.
7. How long is my Zonvo warranty?
Every Zonvo product comes with a 1-Year Warranty against manufacturing defects.
8. How do I return an item?
Contact support with your order number and reason for return, include a note with your details inside the parcel, and send it back using a tracked postal service.
9. When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 5 working days to your original payment method.
10. Do you refund shipping costs?
If the item is faulty, damaged, or incorrect, we refund the full amount including shipping. For change-of-mind returns, your standard delivery cost is refunded too, only the cost of sending the item back to us isn't.
11. Is Zonvo drinkware safe for food and drink?
Yes, every Zonvo product is made from food-grade 304 stainless steel and is BPA-free, in line with UK food contact material regulations.
12. What is "The Zonvo Promise"?
Our commitment to peace of mind: if your order is faulty, damaged, or delayed, we'll make it right with a refund or replacement at no extra cost, in addition to your legal rights. Photos or videos of the issue are required to process a claim.