Refund policy

Refund Timing

Once your return is received and inspected (or, where a returnless refund is approved, once your refund is approved), we aim to issue your refund to your original payment method within 5 working days. Your payment provider may take additional time to show the refund in your account. Where a statutory refund deadline applies in your country, we will meet it in any event.

What's Included in Your Refund

• If you are a UK consumer cancelling within your statutory 14-day cancellation period (Consumer Contracts Regulations 2013), we refund the product price and your original standard delivery charge. Any premium or expedited delivery charge you chose beyond our standard delivery option is not refunded.
• If you return an item under our voluntary 30-calendar-day window, outside the UK 14-day statutory period, we refund the product price only — the original delivery charge is not refunded.
• For faulty, damaged, incorrect, or undelivered items, we provide the refund — including delivery charges where applicable — required by the consumer law that applies to you.
• Change-of-mind return postage is generally your responsibility, subject to applicable law.
• Returnless refunds, where offered, are at Zonvo's discretion and assessed case by case.
• None of the voluntary terms above reduce your mandatory statutory rights under UK, US, or Canadian law — where those rights provide greater protection, they take precedence.