Returns Policy
We want you to be completely satisfied with your Zonvo purchase. If you change your mind or are not fully happy with your order, we offer a clear returns process in line with UK consumer protection law.
Change of Mind / Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, and a further 14 calendar days to send the item back once you've told us, for a full refund (including the original standard delivery cost).
To qualify:
- The product must be unused, unopened, and in its original packaging.
- You are responsible for the return postage costs unless the goods are faulty.
- You must notify us of your intention to cancel within the 14-day period by emailing our customer service team with your order number.
Refunds will be processed once we receive and inspect the returned item, or once you provide proof of return postage, whichever is sooner, in line with the Regulations.
Faulty, Damaged or Incorrect Items
Every Zonvo product is covered by a 1-year guarantee against manufacturing defects, and by your separate statutory rights under the Consumer Rights Act 2015. If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible so we can put it right quickly. We will:
- Provide a free return label
- Offer you the choice of a replacement or a full refund
If the product is no longer available, we will issue a full refund to your original payment method. Returned goods may be inspected to confirm the fault before the refund or replacement is approved.
How to Return an Item
- Contact our support team with your order number and reason for return.
- Include a note inside your parcel with your name, address, and order number.
- Use a tracked delivery service and retain proof of postage until your return is confirmed.