Returns Policy

We want you to be completely satisfied with your Zonvo purchase.

Your UK Statutory Right to Cancel (14 Days)

If you are a UK consumer, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 calendar days of delivery, without giving a reason. If you cancel under this right, we refund the price you paid for the goods and your original standard delivery charge — any premium or expedited delivery charge you chose beyond our standard delivery option is not refunded. You are responsible for the cost of returning the goods.

Our Extended 30-Day Voluntary Return Window

In addition to the statutory right above, we offer a voluntary extended return window of 30 calendar days from the date of delivery. For returns made after the 14-day statutory period but within this voluntary 30-day window, we refund the price of the eligible product(s) but do not refund the original delivery charge. You are generally responsible for return postage.

To qualify, the product should be returned unused and in its original packaging where possible. Contact our customer service team with your order number to let us know you'd like to return your order.

This voluntary window does not apply instead of, and does not reduce, any mandatory statutory rights you have under the law of the United Kingdom, the United States, or Canada — where those rights provide greater protection than described here, they take precedence.

Faulty, Damaged, Incorrect, or Undelivered Items

Every Zonvo product is covered by our voluntary product warranty (see our Warranty page for the period that applies to your product) and by your separate statutory rights. If your item arrives faulty, damaged, incorrect, or does not arrive, contact us as soon as possible and we will provide the remedy required by the consumer law that applies to you — typically a replacement or a full refund, including any applicable delivery charges.

Returnless Refunds

At our discretion, we may offer a returnless refund for some orders instead of requiring the item to be sent back. This is assessed case by case and is not an automatic entitlement.

How to Return an Item

  • Contact our support team with your order number and reason for return.
  • Include a note inside your parcel with your name, address, and order number, if posting the item back.
  • Use a tracked delivery service and retain proof of postage until your return is confirmed.

Your statutory rights are not affected by this voluntary returns policy and always take precedence where they provide greater protection.