Shipping policy

At Zonvo, we take pride in ensuring your order is processed and delivered with care.

Dispatch Times

  • Orders placed before 4:00 PM (Monday–Friday) are usually dispatched the same day via Royal Mail.
  • Orders placed after 4:00 PM, or on Saturdays, Sundays, or Bank Holidays, will be dispatched on the next working day.
  • You will receive a dispatch confirmation email with tracking information as soon as your order leaves us.

UK Shipping

All UK orders of £20 or more ship free via Royal Mail Tracked 48 (estimated 2–5 working days after dispatch). Orders under £20 are charged a standard delivery fee, calculated at checkout.

  • Need it faster? Royal Mail Tracked 24 (estimated 1–2 working days after dispatch) is available at checkout for an additional charge.
  • Standard free shipping covers UK mainland, Highlands, Islands, Northern Ireland, Isle of Man, and Channel Islands. Delivery to the Highlands, Islands, NI, IoM and Channel Islands may take 1–10 working days longer than mainland estimates.

Accessories & Spare Parts (lids, straws, cleaning brush)

  • Orders under £20: shipping is calculated at checkout via Royal Mail Tracked 48, based on order size.
  • Orders of £20 or more: shipping is free, the same as the rest of your order.

International Shipping

We currently ship to a select list of international destinations (including the US, Canada, Ireland, and most of the EU and Australia/New Zealand) via Royal Mail International Tracked (estimated 5–15 working days after dispatch, varies by destination). International shipping costs are calculated at checkout based on destination and are the customer's responsibility, along with any import duties, customs charges, or VAT levied by the destination country. These are not included in the item price or shipping cost.

Address Accuracy

Please double-check your delivery address at checkout. Parcels cannot be redirected once dispatched. If a parcel is returned to us because the address given was incorrect or incomplete, we may charge a reasonable re-delivery fee to send it out again.

Delivery Delays

Delivery times are estimates and may be affected by external factors such as postal delays, strikes, or severe weather. We cannot refund postage fees for delays caused by circumstances beyond our control.

If your parcel is delayed or missing, please contact our Customer Care Team within 7 working days of the expected delivery date so we can investigate promptly. Under the Consumer Rights Act 2015, if no delivery date was agreed, goods must arrive without undue delay and within 30 days at the latest, if we miss this, you may be entitled to a refund.