The Zonvo Warranty

The Zonvo Tumbler and Zonvo Dash (and any future core Zonvo product) are covered by our 1-Year Warranty from the date of delivery.

Accessories, spare lids, straws, and the Zonvo cleaning brush, are covered by a separate 3-Month Warranty from the date of delivery against manufacturing defects.

What's Covered

  • Loss of insulation performance (failing to keep drinks hot/cold as described)
  • Seal, lid, or flip-straw mechanism failure under normal use (see "Seals & Lids" below)
  • Coating, paint, or finish defects present from manufacture
  • Structural faults such as dents, cracks, or seam failures not caused by impact or misuse

Seals & Lids, What Counts as Normal Use

The seal in your lid is a wear part, which is why we sell replacement lids separately, gradual wear and reduced seal tightness over many months of regular use is expected and not a defect.

Quick or early seal failure is covered under the warranty when it results from normal use. It is not covered when caused by:

  • Carbonated drinks (pressure can push seals and lids apart, Zonvo products aren't designed for carbonated liquids)
  • Overfilling, forcing the lid shut, or cross-threading it onto the bottle
  • Full submersion in water or dishwashing, if the product isn't labelled dishwasher-safe
  • Leaving liquid sealed inside for extended periods without cleaning
  • General wear after extended use, seals naturally soften and compress over time; replacement lids are available separately

If a seal fails within the first few weeks of use, this is treated as a likely manufacturing fault. For claims further into the warranty period, we may ask a few quick questions about how the product has been used (e.g. drink type, cleaning method) to help us assess the claim fairly and quickly.

Not Covered

  • Normal wear and tear, and cosmetic scratches from everyday use
  • Damage from drops, impacts, or dropping the product
  • Damage from dishwashing or microwaving, if the product isn't labelled dishwasher/microwave-safe
  • Damage from freezing liquids inside the product
  • Scratches, coating loss, or finish damage caused by cleaning with wire wool, wire brushes, metal scourers, or other abrasive metal cleaning tools, use the Zonvo cleaning brush or a soft, non-abrasive cloth/sponge only
  • Use of harsh or abrasive chemical cleaners not intended for stainless steel drinkware
  • Damage resulting from any modification, misuse, or use for a purpose the product wasn't designed for

How to Claim

Contact us with your order number (or the email/name used to order), a description of the fault, and photos or a short video. We'll confirm next steps within 5 working days and arrange a repair, replacement, or refund.