Privacy policy

Effective Date: 1 February 2026

This Privacy Policy explains how Bellacca Ltd ("Zonvo", "we", "us", or "our") collects, uses, and protects your personal data when you visit or purchase from www.zonvo.co.uk (the "Website"). We take your privacy seriously and handle your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About Us

Bellacca Ltd (trading as Zonvo)
Registered address: 461 Lordship Lane, London, N22 5DJ, United Kingdom
Email: support@zonvo.co.uk

We are the data controller responsible for your personal data. We have not appointed a formal Data Protection Officer, as this is not currently required for a business of our size, this will be reviewed as we grow.

2. Information We Collect

  • Identity Data: Name, title, and date of birth (where relevant).
  • Contact Data: Billing address, delivery address, email address, and telephone number.
  • Financial Data: Payment card details (processed securely by our payment providers; we do not store full card information).
  • Transaction Data: Details about payments to and from you and your purchase history.
  • Technical Data: IP address, browser type, device type, time zone setting, and cookies.
  • Marketing and Communications Data: Your preferences for receiving marketing and updates from us.

We do not collect special-category data unless voluntarily provided.

3. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR: performance of a contract (fulfilling your order), legal obligation (e.g. accounting/tax records), legitimate interests (e.g. fraud prevention, improving our service), and consent (e.g. marketing emails, non-essential cookies), which you may withdraw at any time.

4. How We Use Your Data

We use your data to process orders, communicate with you, manage accounts, send marketing if opted-in, improve services, and comply with legal obligations.

5. Marketing Communications

You will only receive marketing communications if you have opted in. You can unsubscribe at any time via the link in any marketing email or by contacting support@zonvo.co.uk.

6. Sharing Your Data

We share data only with trusted third parties such as payment processors, couriers, and email/marketing providers under strict confidentiality and data processing agreements. We never sell your personal data.

7. International Transfers

Data may be processed outside the UK under approved safeguards (e.g., the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries with UK adequacy regulations).

8. Data Security

We use technical and organisational measures to protect data, including encryption in transit, but internet transmission is at your own risk.

9. Data Retention

Data is retained only as long as necessary, typically up to 6 years for accounting and tax compliance, and for the duration of our 1-Year Warranty plus any applicable statutory claim period (up to 6 years under the Consumer Rights Act 2015), after which it is securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to request access, correction, erasure, restriction of processing, or data portability, and to object to or withdraw consent for certain processing at any time. Contact support@zonvo.co.uk to exercise these rights. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

11. Cookies

Our website uses cookies for performance, functionality, and marketing. See our Cookie Policy and manage preferences in your browser or via our cookie consent tool.

12. Automated Decision-Making

We do not use your personal data for any decision-making process that produces legal or similarly significant effects without human involvement.

13. Links to Other Websites

We are not responsible for external site content or privacy practices.

14. Changes to This Policy

Updates will be posted here with a new effective date.

15. Contact Us

Bellacca Ltd (trading as Zonvo)
461 Lordship Lane, London, N22 5DJ, United Kingdom
Email: support@zonvo.co.uk