The Zonvo Promise

At Zonvo, every order is backed by our voluntary product warranty (the period depends on the product — see our Warranty page) and our commitment to put things right if something goes wrong, alongside your statutory consumer rights.

1. Faulty or Damaged Products

• Refund or replacement, assessed case by case, in line with your applicable consumer rights.

2. Non-Delivery

• We'll investigate promptly and offer a refund or replacement as appropriate.

3. How to Claim

• Contact our support team with your order number and a description of the issue.
• Photos or videos of the issue are required for us to process your claim.
• We'll confirm next steps, typically within 5 working days.