The Zonvo Promise

At Zonvo, we care deeply about your experience. Every order is covered by our 1-Year Warranty and our Shop with Confidence, Money-Back Promise.

1. Faulty or Damaged Products

• Refund: full refund to your original payment method.
• Replacement: a free replacement sent straight away.

2. Non-Delivery

• Refund: full refund of your order.
• Replacement: your item resent free of charge.

3. How to Claim

• Contact our support team with your order number and a description of the issue.
• Photos or videos of the issue are required for us to process your claim.
• We'll verify the issue and arrange your refund or replacement.