Terms of service

Bellacca Ltd (trading as Zonvo)
Effective Date: 9 October 2026

Please read these Terms and Conditions carefully before using our website or purchasing from us. By accessing or using our website and services, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and all applicable laws. If you do not agree, please do not use our website.

1. About Us

This website is operated by Bellacca Ltd (trading as Zonvo), registered in England and Wales under company number 16664715. Bellacca Ltd is not currently VAT-registered. Registered Address: 461 Lordship Lane, London, N22 5DJ, United Kingdom.

We sell and ship to customers in the United Kingdom, United States, and Canada. References to "we", "us", or "our" refer to Bellacca Ltd (trading as Zonvo).

2. Eligibility

Purchases through Zonvo are limited to individuals who can lawfully enter into contracts under the law of their country of residence. If you are under 18, you may only use the website with the consent of your parent or legal guardian.

3. Product Descriptions

All product images and packaging shown on our website are for illustrative purposes only. While we make every effort to display colours, capacities, and specifications accurately, your device settings may affect appearance, and there may be minor variation between production batches.

4. Orders & Acceptance

All orders are subject to availability and acceptance. After placing an order, you will receive an email acknowledging receipt — this is not acceptance. Acceptance occurs when we dispatch your goods. We reserve the right to refuse or cancel any order, limit quantities, or withdraw products without prior notice, including in cases of suspected fraud or pricing errors.

5. Prices & Payment

  • Prices are shown in the currency displayed at checkout for your region. Bellacca Ltd is not currently VAT-registered, so no UK VAT is charged on our orders.
  • Depending on your delivery address, applicable import duties and charges may be included in your order under our Delivered Duty Paid (DDP) shipping service — see our Shipping Policy. Any charges payable by you will be shown at checkout.
  • We accept major debit/credit cards and PayPal, and other providers available at checkout including Apple Pay, Google Pay, and Shop Pay.
  • If a pricing error occurs, we will contact you to confirm before processing, and you may cancel if you don't wish to proceed at the corrected price.

6. Shipping & Delivery

We ship to the United Kingdom, United States, and Canada through our international fulfilment network, using tracked shipping. Estimated delivery is 8–10 working days from dispatch — an estimate, not a guaranteed delivery date. We do not offer same-day dispatch.

Orders are shipped on a Delivered Duty Paid (DDP) basis: Zonvo covers the import duties and import clearance charges included in your agreed DDP service, and any further charges payable by you will be shown at checkout. Shipping charges are calculated and displayed at checkout. Please ensure your delivery address is accurate, as parcels cannot be redirected once dispatched. Full details appear in our Shipping Policy.

7. Returns & Refunds

If you are a UK consumer, you have a statutory right to cancel your order within 14 calendar days of delivery under the Consumer Contracts Regulations 2013, with your product price and standard delivery charge refunded. We additionally offer a voluntary extended return window of 30 calendar days from delivery; returns made in this extended period have the product price refunded, but not the original delivery charge. Please see our Returns Policy and Refund Policy for full detail.

8. Cancellations & Returns

You have a statutory right to cancel within 14 calendar days of delivery if you are a UK consumer (Consumer Contracts Regulations 2013), and we additionally offer a voluntary 30-calendar-day return window from delivery. Refund treatment of delivery charges differs between the statutory and voluntary periods — see our Returns Policy and Refund Policy for full detail. For change-of-mind returns you are generally responsible for return postage, subject to applicable law; faulty, damaged, incorrect, or undelivered items are handled in line with your applicable consumer rights. At our discretion we may offer a returnless refund in some cases — this is assessed case by case and is not an automatic entitlement. Nothing in this voluntary policy reduces your mandatory statutory rights under UK, US, or Canadian law.

9. Warranty of Goods

In addition to your statutory rights, Zonvo provides the following voluntary warranty periods from the date of delivery, covering eligible manufacturing defects under normal use:

  • 2-in-1 Garment Steamer & Iron — 6 months
  • Oversized Fleece Blanket Hoodie — 3 months
  • Drinkware & Tumblers — 6 months
  • Accessories & Replacement Parts — 3 months

This voluntary warranty is separate from, and does not replace or shorten, your statutory return rights or your other statutory consumer rights, which continue to apply in full. See our Warranty page for full terms.

10. Limitation of Liability

To the fullest extent permitted by law: Zonvo is not liable for indirect, consequential, or incidental losses. We do not exclude or limit liability for death, personal injury caused by negligence, fraud, or fraudulent misrepresentation, or for breach of your statutory consumer rights. Our total liability to you for any loss or damage arising from a purchase shall not exceed the total price of the goods purchased, except where liability cannot lawfully be limited.

11. Product Compliance

Our products are designed to comply with applicable consumer product safety and labelling requirements in the markets we serve. Specific material and safety information for each product category is set out on our Product Safety & Compliance page. If you have any safety concern about a Zonvo product, please contact us immediately at support@zonvo.co.uk.

12. Indemnity

You agree to indemnify and hold Bellacca Ltd (trading as Zonvo), its directors, employees, and agents harmless against any claims arising from your misuse of this website or breach of these Terms, save where such claims arise from our own negligence or breach of statutory duty.

13. Intellectual Property

All content on this site, including text, graphics, logos, and product imagery, is owned or licensed by Bellacca Ltd (trading as Zonvo) and protected under applicable copyright and trade mark law. You may not reproduce, distribute, or use any part without written permission.

14. Privacy & Data Protection

Your privacy matters to us. We collect, process, and store personal data in accordance with the UK GDPR and the Data Protection Act 2018, applied as our baseline standard for all customers. Please review our Privacy Policy and Cookie Policy to understand how we handle your information.

15. Complaints Procedure

If you have a complaint, please contact us at support@zonvo.co.uk with your order number and details of the issue. Our support team is available Monday to Friday, 10am–6pm UK time. We aim to acknowledge complaints within 2 working days and resolve them within 10 working days.

16. Dispute Resolution & Governing Law

These Terms are governed by English law, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer based in the United States or Canada, this does not remove your right to bring proceedings, or to rely on the mandatory consumer protection laws, of your own country or state/province of residence.

17. Force Majeure

Zonvo is not responsible for any delay or failure to perform obligations due to events beyond our reasonable control (including strikes, natural disasters, customs delays, or supply-chain disruptions), except that this does not affect your right to a refund if goods are not delivered within a reasonable time.

18. Changes to These Terms

We may update these Terms from time to time. The latest version will always appear on this page with the effective date above. Changes will not apply retrospectively to orders already placed.

19. Severability

If any provision is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

20. Assignment

Zonvo may assign or subcontract its rights and obligations under these Terms without notice, provided this does not reduce your rights. You may not assign your rights without our prior written consent.

21. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Bellacca Ltd (trading as Zonvo), without prejudice to any statutory rights you hold as a consumer.

22. Contact Us

Bellacca Ltd (trading as Zonvo)
461 Lordship Lane, London, N22 5DJ, United Kingdom
Email: support@zonvo.co.uk